PlayWins Casino Terms and Conditions

Welcome to PlayWins Casino. These Terms and Conditions, together with our User Agreement, Privacy Policy, Responsible Gaming Policy, Cashout Policy, Sports Betting Rules and Bonus Terms and Conditions, govern your use of our services at playwins.com. By registering an account with PlayWins, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, you must not use our Services.

Who We Are

PlayWins Casino is owned and operated by Anakatech Interactive Limited, registered in Malta under company number C 61918, with its registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. The gambling software and facilities used on our website are provided by Anakatech Limited, registered in the British Virgin Islands under company number 1736422. Effective 01 April 2026, operation of PlayWins Casino was transferred to Anakatech Interactive Limited. Any claims, disputes or inquiries relating to activity before this date remain the responsibility of the previous operator and should be directed to [email protected].

Our Licence

We operate under a licence issued by the UK Gambling Commission only. Our operating entity, Anakatech Interactive Limited, holds UKGC account number 48789, under Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence 000-048789-R-327402-013, first issued 23 November 2017 and updated 17 October 2025. Our software provider, Anakatech Limited, holds UKGC account number 48788 under Gambling Software Licence and Game Host Casino Licence 048788-R-327401-0011. PlayWins has operated under licence 048789-R-327402-013 since 01 April 2026. We comply with all applicable Gambling Commission Technical Standards and the LCCP, including Bonus T&C 5.5. We support GambleAware and participate in GAMSTOP self-exclusion. These Terms are governed by the law of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales.

Player Funds

We hold player funds separately from our operational funds. However, under the Gambling Commission's segregation rules, player funds are classified as 'Not Protected' — meaning they would not be protected in the event of our insolvency. We encourage every PlayWins player to read our Cashout Policy for full details.

Eligibility to Use Our Services

Our Services are intended only for players located in the United Kingdom. To open an account at PlayWins Casino, you must:

• Be at least 18 years old and legally of age to gamble;
• Be a natural person acting on your own behalf (corporate accounts are not permitted);
• Be physically located within the UK at the time of registration and play;
• Not be self-excluded through GAMSTOP or any sister brand exclusion list;
• Not be an employee of ours, or a spouse, partner, parent, child or sibling of an employee.

We allow only one account per player across all our brands. We prohibit duplicate accounts linked by the same device, household, IP address, name or email. We also prohibit the use of VPNs, proxies or any masking technique to disguise your location or identity. We use automated detection of emulators, virtual environments, developer tools and disguised device identity to protect the integrity of our platform.

Sister Brands

Self-exclusion requests are cross-checked across our sister brands, including Winomania, LuckyMate, Betnero, 7bet, Betcrown, PlayWins and BetFusion. If you self-exclude from one brand, this may affect your ability to register or play with others in the group.

Verification and Anti-Money Laundering

We carry out electronic identity and age verification at registration. We may also apply enhanced Know-Your-Customer checks, requesting identification documents, proof of address, utility bills, bank statements, your occupation, annual gross income, source of funds and wealth, a selfie photograph and a liveness check. We require Politically Exposed Person declarations within one business day of registration. We ask that you cooperate promptly with any verification request, as delays may affect your ability to withdraw funds.

Deposits and Currency

All accounts at PlayWins Casino are held in Pounds Sterling (£), and all bonus fees and charges are stated in GBP. Our minimum deposit is £10. We accept debit cards, online wallets, vouchers and pre-paid cards, bank transfers, and any other method available on our website and permitted in the UK, including Visa, Mastercard and Trustly. Credit cards are strictly prohibited, including credit cards registered inside an e-wallet. We do not accept third-party payment methods — the name on the payment account must match your registered player name exactly.

Withdrawals

Our minimum withdrawal amount is £10. We operate a closed-loop withdrawal policy: withdrawals must be requested using the same method as your original deposit, and funds are returned to the original source wherever possible. Mastercard deposits may be paid out via bank transfer. If your issuing bank cannot receive funds back to the original card, we may process payment through a verified bank transfer in your own name, subject to proof of ownership. We do not charge withdrawal fees, though your bank may apply its own charges. Once a withdrawal request has been submitted or approved, it cannot be reversed. We require at least one deposit to have been made before any winnings can be withdrawn, and all withdrawal requests must be submitted through the Withdrawal section of our website.

We may require additional verification for withdrawal requests over £1,000, and we reserve the right to request verification on any withdrawal regardless of amount. We aim to process withdrawals within 2 business days once documentation is received, and payments are typically completed the same business day, though in some cases this may take up to 3 business days. First-time withdrawals always require full verification before processing.

Bonuses and Promotions

Our Casino Welcome Offer provides 50 Bonus Spins on Big Bass Splash for new players making a qualifying first deposit of £10 using Visa, Mastercard, Google Pay or Apple Pay, using promo code PWIN50. Spins carry a value of £0.10 each and are credited once a £10 wagering requirement on slots is met within 7 days, with a maximum £1 contribution per bet. Bonus Spins must be used within 24 hours or they expire. Winnings from Bonus Spins carry a 1x wagering requirement and a maximum cashout of £100. Our Sports Welcome Offer provides a £10 Free Bet on your first deposit. Welcome offers are limited to one per player, one per household, and are only available on your first deposit.

We also run ongoing promotions including Big Bass Boost, Game of the Week, Drops & Wins by Pragmatic, Lucky Rush by Playtech, and seasonal sportsbook offers. Unless stated otherwise, our default wagering requirement is 10x the bonus amount, with a maximum qualifying bet of £2 while a bonus is active. The maximum cashout from a bonus is 3x the bonus amount. Bonus winnings must be wagered within 2 days or they become void, and active bonuses expire 30 days after crediting. We always play your Cash Balance first; the Bonus Balance only unlocks once your Cash Balance is depleted. Withdrawing any part of your Cash Balance while a bonus is active will forfeit that bonus and any associated winnings. Only one bonus may be active at any time.

We reserve the right to void any bonus and may close accounts engaged in Irregular Playing Patterns, including hedging, low-margin betting, covering 24 or more roulette numbers, betting both red and black or odd and even, betting both banker and player at baccarat, or bonus-feature build-up strategies. A full list of games excluded from bonus wagering is published at /bonus-restricted-games.

Our Games and Sportsbook

PlayWins Casino offers 1,800 games in total, including 1,388 slots, 7 jackpot games, 31 Scratch Games and 39 Table Games, from providers including NetEnt, Games Global, Pragmatic Play, Play'n GO, Blueprint Gaming, Hacksaw Gaming, Red Tiger and Playtech. We also operate a full sportsbook covering 34 sports, including In-Play betting, Horse Racing and Virtuals. Bonus or free bet wagers, profit boosts, odds boosts and risk-free bets must not be placed on correlated or opposing outcomes, and we strictly prohibit betting on fixed events or with insider information.

Customer Support

If you have any questions about these Terms, our team is available through live chat on our website, our contact form, or by email at [email protected]. Our live chat is available 08:00–23:00 Monday to Friday and 10:00–22:00 on weekends. Outside these hours, please use email or our contact form, and we will respond as soon as possible.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our licensing, regulatory requirements or services. Our User Agreement was last updated 29 April 2026, and our Bonus Terms and Conditions were last updated 11 June 2026. We encourage you to review these policies periodically. Continued use of PlayWins Casino after any update constitutes your acceptance of the revised terms.